Refunds and Disputes
Game server hosting and voice hosting services are eligible for refunds within one twenty-four hour day of the creation of the server in our database, this point is is marked by the time at which your initial payment is processed. All refunds are made through the gateway in which initial payments were made. All of our other services, including product addons and domains are not eligible for a refund. Refunds cannot be requested without probable cause; in addition to this non-monthly terms are non-refundable, this included quarterly, semi-annual and annual billing terms. Our 24 hour money back guarantee applies to a new client’s first order only. Refunds issued for billing errors are made on a per case basis.
To terminate your services you must cancel via our WHMCS billing area at https://arkserverhosting.co.uk/clientarea using the cancellation request form. A cancellation request must be submitted when a client wishes to no longer proceed with their service. Accounts with a credit card on file will automatically attempt to renew until cancelled, this also includes PayPal subscriptions and billing agreements.
Clients are disallowed from exploiting services to modify settings of features beyond which they are permitted in their rental agreement.
Liability Limitation and Exclusion
ASHosting, under no circumstances, shall be held liable for any data loss, disruption of information, or distribution of information including that of unauthorised access to our server systems or any other loss of data. ASHosting shall not be held liable for any disruption, delay, or disconnection of services for any period of time. We reserve the right to terminate a client’s services in the event of a charge dispute, despite the outcome of the dispute.
Any support requests required for products from ASHosting shall be submitted through the billing system via tickets. Any other form of contact other than the predetermined ticket system is not guaranteed a proper answer from an official representative, this includes: Discord, Skype, Email, Contact Forms & Live Chat.
ASHosting cannot guarantee that all promotion codes will work all of the time.
ASHosting retains the right to seek and consult with any appropriate authorities that may need to be involved in the event of an issue arising whether it is through violation of this policy or any other illegal occurrence requiring involvement of law-enforcement agencies. ASHosting regards any communication between parties as confidential, upon distribution of any communication, unless prior approval is in place, we will take action to the full extent of the law. By purchasing a server from ASHosting you permit us to modify your server, this includes, but is not limited to, changing settings, uploading/mods, and other tasks related to running any server. Any verbal or written action to compromise our server systems or any other equipment owned by ASHosting will be taken seriously and will result in further investigation and possible lawsuits. Upon cancellation of paypal subscription (without first requesting cancellation via the aforementioned cancellation request method to ASHosting your server will be terminated, please ensure you ALWAYS use the cancellation request, partial refunds will not be provided. Files will be kept as long as possible after termination or suspension however the guaranteed amount of time is unspecified. ASHosting retains the sole right to stop, start, and modify your server at any given time, for example: Scheduled / Unscheduled network maintenance were all servers need to be stopped. ASHosting will email all customers in this event.
We reserve all rights to terminate your server or service upon any violation of these terms or any other basis if deemed needed. Services which are suspended for non-payment will be terminated 1 day after the renewal invoice is due.
PayPal Transaction Fee Charge
We charge PayPal transaction fees as a necessary requirement in order to offset the fees we pay to PayPal, these charges are passed to the customer upon payment of your first and following subscription payments to ASHosting. PayPal fees are small and will not affect the overall value you receive as a customer.