ARK Server Hosting: High Quality Game Servers

Frequently Asked Questions

“The only true wisdom is in knowing you know nothing.”

General Questions & Answers

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ASHosting is an ARK: Survival Evolved game server provider based in the UK, however we do operate our services world-wide. We have a simple yet complex aim which is to provide the best ark game servers for a competitive price. Our high quality support, premium game servers and 100% up-time speaks for itself.

Your game server will be hosted on a powerful machine, strictly monitored to ensure a load balanced operation resulting in high quality (low pings, high fps, no lag) all year round without failure. to achieve this task we have decided to price our services based on multiple dedicated server specifications, they are as follows:

Baby Dino Package
Processor: Intel E5-2670v1 (3.2GHz HexaCore)
Hard Drive: Western Digital Black (3.5-Inch SATA)
Memory: 128GB DDR4 (ECC 2 x 64GB 2133 MHz)
Network: CAT.5e Ethernet Enhanced High Speed (RJ45)

Tamed Dino Package (Roughly 200% Faster Than Baby Dino)
Processor: Intel E3-1270v6 (4.2GHz Quadcore)
Hard Drive: INTEL DC S4500 (2.5-Inch SSD)
Memory: 64GB DDR4 (ECC 2 x 32GB 2400 MHz)
Network: CAT.6e Ethernet Enhanced High Speed (RJ45)

Wild Dino Package (Roughly 500% Faster Than Baby Dino)
Processor: Intel i7-7700K OC (5.0GHz Quadcore)
Hard Drive: INTEL DC P3520 (2.5-Inch NVMe/M.2)
Memory: 64GB DDR4 (ECC 2 x 32GB 3866 MHz)
Network: CAT.7 Ethernet Enhanced High Speed (RJ45 – Gold Plated)

Billing Questions & Answers

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We charge your PayPal / Credit Card once per month, approximately 30 days recurring from the day of purchase. You may cancel at any time via the Client Area.

We accept Credit / Debit cards, PayPal, Bitcoin and Wire Transfer.

Yes. If there is a serious issue with either the network or hardware that cannot be resolved by ourselves quickly, you are able to receive a full refund provided you apply for the refund within the first 24 hours from the day of purchase. If you request a refund beyond 24 hours from the date of purchase you will be issued store credit provided that you apply within the first 30 days from day of purchase.

You can cancel your server at anytime via the Client Area by viewing your order and selecting Request Cancellation and then select either immediate or end of billing period cancellation. Please note: selecting immediate will terminate your server immediately however all backups are stored for a further 7 days.

No. All ours services are sold on a rolling monthly basis, no contracts are involved. We however are required to continue servicing you as a client until the day you cancel your service. We will continue to provide replies to submitted tickets beyond this date on a low priority basis for example: Backup Download Requests.

You can cancel your server whenever you want, no fees are incurred. In order to cancel please visit your Client Area and select Request Cancellation.

Credit payments can sometimes be declined if your order has been flagged on our system for the following things:

– Your billing address does not match that of your card payment. 
– You have previously broken our terms of service with a different server.
– We have previously had issues with payments from yourself.
– You have used a throw-away email address on signup.

Please also note that whenever you order is declined, the payment will automatically be refunded.

Product Questions & Answers

If you are not able to find what you are looking for, please Connect With Us On Our Discord, we are always happy to help.

If in the event the dedicated server suffers a hardware fault we will will migrate your server to a new machine including all of your data free of charge. We will then apply a store credit to your account equivalent to the amount of days the machine has been down for. If the downtime is an hour or so we will apply 1 full day compensation back to your account which will be calculated as: Latest Invoice Amount Paid (Divided By) 30 Days = Total – The Amount Shown = 1 Days Worth.

There are no setup fees applied to our services. Companies who charge a setup fee are basically profiting 100% from those fees as they are pointless fees.

Unlimited Bandwidth per game server is provided when your rent a serer from us.

Your server will begin setting up immediately after payment. Typically ARK servers will take anywhere from 5 minutes to 15 minutes depending on the package you have chosen. Packages which have an SSD installed will setup much quicker than a SATA based hard drive.

We use TCAdmin Version 2 (Latest) as our control panel which has been heavily modified with a custom theme (Built in-house) and custom scripts. 

ARK Game Server Specific Q&A

If you are not able to find what you are looking for, please Connect With Us On Our Discord, we are always happy to help.

Unfortunately we do not provide the ability to install third party applications, this is due to the potential to have a breach in security. Whilst we do wish for all of our clients to be able to configure their game server’s the way they want, we also have to keep in mind the stability of our overall network and data protection.

If you are looking for an alternative solution for the shop plugin, please feel free to checkout the following official (steam vetted & approved) Shopping Mod 2.03.