Frequently Asked Questions

“The only true wisdom is in knowing you know nothing.”

General Questions & Answers

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ASHosting is an ARK: Survival Evolved game server provider based in the UK, however we do operate our services world-wide. We have a simple yet complex aim which is to provide the best ark game servers for a competitive price. Our high quality support, premium game servers and 100% up-time speaks for itself.

Billing Questions & Answers

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We charge your PayPal / Credit Card once per month, approximately 30 days recurring from the day of purchase. You may cancel at any time via the Client Area.

We accept Credit / Debit cards, PayPal, Bitcoin and Wire Transfer.

Yes. If there is a serious issue with either the network or hardware that cannot be resolved by ourselves quickly, you are able to receive a full refund provided you apply for the refund within the first 24 hours from the day of purchase. If you request a refund beyond 24 hours from the date of purchase you will be issued store credit provided that you apply within the first 30 days from day of purchase.

You can cancel your server at anytime via the Client Area by viewing your order and selecting Request Cancellation and then select either immediate or end of billing period cancellation. Please note: selecting immediate will terminate your server immediately however all backups are stored for a further 7 days.

Product Questions & Answers

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If in the event the dedicated server suffers a hardware fault we will will migrate your server to a new machine including all of your data free of charge. We will then apply a store credit to your account equivalent to the amount of days the machine has been down for. If the downtime is an hour or so we will apply 1 full day compensation back to your account which will be calculated as: Latest Invoice Amount Paid (Divided By) 30 Days = Total – The Amount Shown = 1 Days Worth.

Your server will begin setting up immediately after payment. Typically ARK servers will take anywhere from 5 minutes to 15 minutes depending on the package you have chosen. Packages which have an SSD installed will setup much quicker than a SATA based hard drive.

We use TCAdmin Version 2 (Latest) as our control panel which has been heavily modified with a custom theme (Built in-house) and custom scripts. 

ARK Game Server Specific Q&A

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Always remember, Performing regular dino wipes is an incredible way to decrease CPU Usage and overall increase the performance of your server!

To do this, Simple run a DestroyWildDino on your server via BattleMetrics / ARKon.exe,
or simply log into your server with cheats enabled and type “Cheat DestroyWildDinos”

If you are running mods or anything that changes Dino Spawns, Dino wipes are absolutely suggested.

“Tinkering” with dino spawn weight multipliers to turn down overspawning dinos such as “coel” will drastically increase your servers performance.

For better understanding of this. Please use the following link: https://steamcommunity.com/sharedfiles/filedetails/?id=739263442

Monitoring your total amount of Max Tamed Dinos and Tamed Dino limit is another way to increase your servers performance by dropping Total CPU Usage.

Your Max Tamed Dinos And Tamed Dino Limit can be found in your GameUserSettings.ini file within the TCAdmin 2 Control Panel.